The Business Analysis Assessment Framework
Evaluating an Organization's Business Analysis Capabilities
Assessment Points for Solution Analysis
- Task Design
- Workflow Design
- Knowledge Design
- Requirements Management
Improving the manner in which a particular task is performed is one of the key ways that business automation contributes value. Standardized techniques for performing task analysis can help assure that a full understanding of the task impact is gathered and that appropriate tradeoffs have been made.
Understanding how work flows through an organization is important to optimize the order, timing and paths that control how work moves through an organization. Mapping the workflow can help organizations avoid investing in automation that is not well-aligned with delivering end-to-end business benefits.
One of the most challenging aspects of business automation initiatives is dealing with knowledge design and requires understanding business concepts, the IT representations of these concepts and the relationship between these. Miscommunication about the meaning or availability of business concepts can have severe consequences for projects.
Requirements are the key drivers behind business automation efforts but are frequently one of the most problematic pieces of the efforts. Providing a structure that allows requirements to be tracked and validated can significantly reduce the project disruptions from missed or incorrect requirements.